How long is the warranty period?

The Cherry and Peach strollers all come with a 2 year warranty on any manufacturing faults to the chassis and seat frame. The seat fabrics, bassinet, bassinet converter fabrics, accessories and PVC raincovers on all products come with a 6 month warranty period. All warranties start from date of purchase.

Is the bassinet suitable for overnight sleeping?

We recommend that the Cherry and Peach bassinets are only used for occasional overnight sleeping and not as a substitute moses basket. The bassinets should be used in conjunction with a breathable mattress (sold separately).

Is the seat unit suitable from birth?

Both the Cherry and Peach seat units are not recommended for use until the child is able to sit up unaided. This usually occurs around six months.

What do I use if my child has grown out of the bassinet before 6 months?

The iCandy Seat Units can be used with babies under 6 months only if they have outgrown their bassinet however they must be in the fully reclined position. When the baby can sit up unaided they can be placed in the other available positions.

How do I clean my iCandy products?

Your iCandy seat unit fabric and safety harness can be cleaned by sponging lightly with warm water and a mild detergent. The safety harness is removable for additional cleaning.

Your removable seat liners and bassinet liners can be machine washed at 30 degrees. Please allow the product to dry naturally, do not bleach, tumble dry, iron or dry clean.

iCandy accessories such as foot muff, bassinet aprons are also machine washable at 30 degrees. Please allow to dry naturally, do not bleach, tumble dry, iron or dry clean.

Why doesn't my stroller have viewing panels in the hood when the pictures on the website and in the brochure have them?

We encourage all our customers not only to give feedback on what they love about our products but also what they would like to see changed or improved. Due to this customer feedback the viewing panels are being removed from our products over a set period of time.

What are the product weights and dimensions?

Full details of the product weights and dimensions are available on the product detail page. Click here to view our range of products, select your product and then click the "technical information" tab to view product weights and dimensions.

Do I have to pay extra for the infant car seat adaptors when purchasing an iCandy stroller?

Yes, the adaptors are not included with the stroller. Compatible car seats are as follows:

Cherry : Maxi Cosi Mico and Graco Snugride 22 (will not fit Graco 30, 32, or 35).

Peach: Maxi Cosi Mico, Peg Perego Primo Viaggio and Graco Snugride 22, 32 and 35.

Peach Blossom Maxi Cosi Mico, Peg Perego Primo Viaggio and Graco Snugride 22.

Who do I contact if I have a problem with my stroller?

Return to point of purchase along with your proof of purchase. The store will inspect the product in the first instance and then liaise with ourselves at iCandy if action needs to be taken.

Can I attach a buggy board to my iCandy stroller?

No. This type of attachment could distort the chassis and is not recommended by iCandy for use on any of our strollers. The use of such attachments will invalidate your warranty.

Which Car Seats can be used with iCandy Strollers?

The Maxi-Cosi and the Graco are the only Car Seats that can be used on the iCandy Strollers. Please note, our car seat adapters fit the Graco Snugride regular version, not the Graco Snugride 32.

Cherry : Maxi Cosi Mico and Graco Snugride 22 (will not fit Graco 30, 32, or 35).

Peach: Maxi Cosi Mico, Peg Perego Primo Viaggio and Graco Snugride 22, 32 and 35.

Peach Blossom Maxi Cosi Mico, Peg Perego Primo Viaggio and Graco Snugride 22.

Where can I find a list of my local dealers?

You can find a list of your local dealers from the 'Find a Dealer' tab on the website.

I have a puncture in one of my iCandy Apple/Pear rear wheels, what can I do?

As punctures are not classed as manufacturing faults you can either repair it with a puncture repair kit or obtain a new inner tube that is 12inches by 1.75inches (standard inner tube size). These both can be purchased from either your local iCandy dealer or a hardware/bike shop. If you wish to purchase a new complete wheel you would need to go to a registered iCandy dealer who will be able to provide you with a recommended retail price.

I am going on holiday; do you manufacture a travel bag for the iCandy range?

We do manufacture a travel bag for both the iCandy Cherry and Peach Strollers and bassinets. These can be purchased from all registered iCandy dealers.

How do I fit the Raincovers onto my iCandy?

Stroller rain cover:-
• Place the top of the rain cover over the hood of the stroller so that the black ridges on the rain cover match the ridges on the hood.
• Pull the rain cover down so that the rain cover goes over and under the footrest.
• Attach the Velcro section found at the middle of the rain cover around the stroller.
• Finally, attach the Velcro strip round the bottom of the stroller.

Bassinet rain cover:-
• Like the stroller rain cover it has ridges on the rain cover that match up to the ridges on the hood of the bassinet. Place the rain cover under the lip of the hood and pull over the hood so the ridges match up.
• On the sides of the rain cover there are holes to place the bassinet adaptors through. Place the adaptors through these holes.
• Pull rain cover over the rest of the bassinet
• Once over the lip of the bassinet the rain cover can be pulled right down to the bottom of the bassinet to protect the whole bassinet.
• On the top of the rain cover there is a Velcro flap, so when you want to carry the bassinet you can undo the Velcro and get to the handle on the hood.

When the rain covers first come out of the box they can be a bit creased and can be stiff to go onto either the seat unit or bassinet, so you might want to iron out the creases with a hair dryer or put them near a radiator.

Can I convert my iCandy Cherry into a twin pushchair?

The iCandy cherry cannot be converted into a double/twin pushchair.

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frequently asked questions